F.A.Q

SHOPPING INFORMATION

The phone number for the delivery company that will deliver your merchandise will be found on your Home Delivery contract.

Yes, the delivery date of your order can be changed up until three (3) days before the scheduled date. To make this change, contact our Customer Care team.

With our customized delivery schedule, you get to choose when your order is delivered. This way, you can pick out furniture for your new house before you’ve even moved in, or choose to have your new sofa bed arrive just in time for mom’s visit.

In some cases, items need to be shipped from vendors located outside of your area, which prevents us from providing you with a firm date. For these situations, you will see an estimated date and our Customer Care team will contact you to personally schedule the delivery.

We currently deliver to most postal codes in the following provinces in Canada: Alberta, British Columbia, Manitoba, Nova Scotia, Ontario, Quebec and Saskatchewan. To find out for sure if we deliver to your area, simply enter your postal code at the top of the page before placing an order.

PAYMENT INFORMATION

We gladly accept Visa, MasterCard and American Express. If your card has been issued outside the U.S. or Canada, please note that your order may need additional verification before it can be processed. Unfortunately, we cannot accept COD orders and all orders must be paid in full once submitted online.

There may be an initial authorization of your card once you submit your order online; however, your card is only charged once the order is processed.

We do our best to provide accuracy in the pricing and other product information displayed on our website, but mistakes sometimes happen. In such cases, Furniture.ca expressly reserves the right not to honor pricing errors found on this website when accepting an online order. If an error occurs, we’ll let you know and cancel the order. Any authorized payments for that order will be immediately refunded. If you find an error once your order is delivered, please contact our Customer Care team or refer to our return policy.

ORDERS AND RETURNS

We use your info to fulfill your order accurately and quickly, and to improve your shopping experience. We respect your privacy and never share this information with anyone, except in connection with your order. If you want to know more, take a look at our Private Policy.

To view the status of your order, simply log in to your Furniture.ca account and click “Online Order.” Then, select the Delivery Document you want to review. Your Delivery Document will show you which items you’ve ordered and when they will be delivered. If your order includes items being delivered from separate locations, each item will have its own unique delivery document and respective delivery date.

Orders can be cancelled as long as they haven’t already been loaded onto our delivery trucks. To cancel, please contact our Customer Care team at least 48 hours prior to your delivery date and we will promptly refund your credit card. In some cases, there may be a restocking fee or delivery fee if the order is canceled after it has already been picked up for delivery.

Any unanswered questions?

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